HR and the Hiring Manager of other departments ask your Supervisor if they want you to leave and if they say no, you are stuck there. That in itself is a curse as it hinders you from advancing or moving within the company as each department has quotas to complete and if you are efficient and work accurately, your Supervisor may not want you to leave their department, that happened to me. If your work performance is excellent, other co-workers will dislike you and compete against you. Nurses speak to you as if you are slow or incompetent.I did not know Nurses had the worst attitudes until working here. Nurses and/or licensed workers do not appreciate anyone who is not in rank with them, anyone lower than a Nurse is looked down upon, as if you are "the help." Upper Management will always side with the Nurses, even when you are right and they are wrong. moreĪlways something to do, very busy work environment. Phone conversations with a patient/member may include discharge education from a hospitalization to calling around to different places in the member’s comm. There are times when one 15 minute phone call with a member may take one hour to document. Now, before you get too happy about these phone calls, you need to understand something.
You must get at least 50 call contacts per week (this might be different pending on your department). Each phone conversation that you have with the member equals 1 call contact.
HELPDESK UHG SOFTWARE
members) and you will do “A LOT” of documenting in various software programs on the computer. We did not work weekends nor holidays (we also got of the day after Thanksgiving too).Īs it relates to duties, you have a lot of phone calls to make to the patients (a.k.a. My workday was from somewhere around 8:00am-5:00pm. I was a case manager and I provided case management services throughout the U.S. If I had to choose if the job was bad, good, or great, I would have to say it was good.
If you apply for a telecommute CM position, please ask in advance which department you will be working in and get the details from that point. There are many CM teams or departments throughout the enterprise (such as general CM and specialty CM such as diabetes, CHF, etc). moreĪs a former Telecommute Case Manager (CM) this is just my experience from the department that I worked in, other departments might have different requirements for their Case Managers. Employing these traits will cause management to regar. I'm not required to use any critical thought, creativity, or free-thinking. It is sometimes impossible to answer a call because the antiquated telephony software becomes unresponsive, opening you up to a possible "call avoidance" infraction. Our phone systems are shoddy at best, and the phone prompts takes callers to every other department save the one they need.
High accuracy and productivity is expected at all times despite the fact that the computer systems and software are outdated, not well maintained, and frequently crashes. There is often NO break in between calls, and breaks are often cancelled depending on which way the wind blows. You are not allowed to place callers on hold, even if their issue requires brief research to be resolved. Once the shift has started, I field incessant, repetitive, and mundane phone calls, repeating the same information ad nauseum to people who've heard it 10,000 times before, yet still ask questions and become irate as if our processes are totally foreign to them. This segment was acquired by UHG in 2012, so my review is based on my experience within the segment and may not apply to the company as a whole.Ī typical day within my office consists of arriving promptly to set up my work station, and within minutes of settling into my cubicle being informed of the latest scuttlebutt du jour - regardless if I wish to hear it or not.
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